EC Dedicated for Azure VMware Solution - who to contact for support

Note: This article is work in progress and as such is subject to change.

This article explains support ownership for environments that use Azure VMware Solution (AVS) with Everpure Cloud Dedicated. Its purpose is to help customers understand which activities and issues are handled by Microsoft, which are handled by Everpure, and which remain the customer's responsibility across the overall solution.

Issue with...	Who to get support from...
AVS Private Cloud deployment	Microsoft
Virtual Network (VNet) Configuration	Microsoft
Virtual Network Gateway deployment	Microsoft
Connecting AVS with EC Dedicated VNet	Microsoft
AVS VM deployment	Microsoft
VMware ESXi iSCSI Software Configuration	Microsoft
EC Dedicated Array deployment	Everpure
EC Dedicated Array underlying resource issue	Everpure
EC Dedicated Array lifecycle management (e.g. Purity OS upgrades, Capacity Upgrades, Controller Scaling…)	Everpure

The table below is intended as a practical guide to the shared-responsibility model. It helps clarify where ownership typically sits for deployment, connectivity, storage lifecycle operations, and guest or application-level configuration.

	vCenter	ESXi Host	Connectivity to EC Dedicated VNet	EC Dedicated	iSCSI/MPIO	VMFS Datastore	Virtual Machines	Guest OS
Deployment	Microsoft	Microsoft	Customer	Customer	Microsoft	Customer	Customer	Customer
Configuration	Microsoft/ Customer	Microsoft/ Customer	Customer	Everpure	Microsoft	Customer	Customer	Customer
Lifecycle	Microsoft	Microsoft	Microsoft	Everpure	Microsoft/ Customer	Customer	Customer	Customer
Support	Microsoft	Microsoft	Microsoft	Everpure	Everpure	Everpure	Customer	Customer

In summary, Microsoft is generally responsible for the AVS platform, Everpure is responsible for the Everpure Cloud Dedicated storage service, and the customer remains responsible for the configuration and operation of their own workloads, guest operating systems, and applications.