Unable to Add/View Arrays or "Authenticate with Pure1 to use this feature" returned despite successful Pure1 Connection

Troubleshooting for VMware Solutions
Audience
Public
Source Type
Documentation

There are three possible symptoms of this issue:

  1. In the FlashArray list page, the error "Error retrieving array list. Please try again later." is returned.
  2. When trying to import arrays via Pure1, the error "Authenticate with Pure1 to use this feature" is returned despite previously successful registration with Pure1 through the plugin.
  3. When adding an array manually, a "no permissions" error is returned.

Resolutions:

These errors can indicate two issues:

  1. A .local domain is being used by the vCenter (vcenter.purestorage.local) and this is preventing the OVA from being able to make requests via the vCenter's DNS name. To resolve this, follow step 15 from the Online Deployment Procedure for the remote plugin.

  2. Pure's vSphere plugin on Pure's VMware appliance has been registered with more than one vCenter without Enhanced Linked Mode (ELM) connecting the two vCenters. Deploy one of Pure's VMware appliance for each of the vCenters in the environment.