VMware Cloud Foundation (VCF) Operations Troubleshooting

Troubleshooting for VMware Solutions

Audience: Public
Source Type: Documentation

Troubleshooting for VMware Solutions
vSphere Plugin Troubleshooting Guide
Remote Plugin Log Investigation
Helpful Plugin KBs
Common Issues and Resolutions
Unable to Add/View Arrays or "Authenticate with Pure1 to use this feature" returned despite successful Pure1 Connection
Installation Failing
Cannot Create Datastores
Array Shown as Non-compatible
Performance Charts Require Credentials or Showing Incorrect Data
Unable to Find Corresponding Hostgroup When Trying to Add a Datastore
Adding an Array Fails in vCenter When an Underscore is Used in Username
Base64Url Error when Authenticating the vSphere Plugin with Pure1
Adding an Array Fails in vCenter When Underscore is Used in Username
Certificate Errors in vSphere Web Client
Installation "No virtual IP configured" Error
Local Plugin Log Investigation
Plugin Not Visible in vCenter
vSphere Plugin 4.2.0 and 3.1.3 Do Not Allow Adding Arrays In Certain Versions of vCenter
Successful Plugin Deployment
Failed Plugin Deployment
HTML5 vSphere Web Client unable to add a new FlashArray
Terminology
General Troubleshooting KBs
Capturing VMware Support Bundles
Capture System Performance Data with esxtop
Related Links and References
Adaptive Queueing, Storage I/O Control and QoS (Part 1)
What is the Adaptive Queue Depth Algorithm (AQDA)?
How do you enable this feature?
How do you disable this feature?
What is Storage I/O Control (SIOC)?
Quality of Service (QoS) on the Everpure FlashArray
Summary
A 25 second pause in I/O during a single link loss with iSCSI
What are ‘No Operation’ (NOP) PDUs?
Putting it all together
How can I lower the I/O pause if 20-35 seconds is just too high?
What is most effective for the majority of environments and what we have tested
Manually disconnecting and reconnecting volume results in missing namespace
S.M.A.R.T. Alerts in vmkernel Log with FlashArray™ Hardware-backed Volumes
Configuring an ESX Resource to be Passthrough
FlashArray Shows Different Hosts in GUI and CLI with iSCSI in ESXi
Site Recovery Manager Troubleshooting
ActiveDR Recovery Errors in Site Recovery Manager
Undo Pod Exists for Source Pod
Target Pod is already Promoted
Replication Link is Paused
Consistency Group Warning in the Recovery Plan History Report
ActiveDR Reprotect Errors in Site Recovery Manager
Extra Volume in Pod
A non-VMware volume
A VMware volume
Target Pod is Demoted
Replication Link is Paused
ActiveDR Test Recovery Errors in Site Recovery Manager
Test Recovery Start Fails: Pod is already promoted
Test Recovery Cleanup Fails: More than one type of device found in the pod
A Non-SRM controlled Volume is added to the source pod
Volume added to target pod during test
A Test Recovery tag was accidentally deleted
Test Recovery Cleanup Fails: Undo Pod already exists on target site
Replication Link is Paused
Consistency Group Warning in the Test Recovery Plan History Report
Virtual Volume Troubleshooting
ESXi 7.0 U3 Emulex lpfc Driver Version Considerations
Storage vMotion using vVol datastore on Pure array results in Error 195887107
PowerShell "Object Reference Not Set" Failure with PowerCLI 12
Workarounds or Fixes?
Recommendation
VMware Cloud Foundation (VCF) Operations Troubleshooting
VMware Cloud Foundation (VCF) Operations: Management Pack Troubleshooting
Terminology
Log Files
Viewing Logs from the UI
Viewing Logs from the CLI
VMware Cloud Foundation (VCF) Operations 7.5 - 8.0
VMware Cloud Foundation (VCF) Operations 8.1 and Later
Support Bundle
Capturing a Support Bundle in the UI
Capturing a Support Bundle from the CLI
Useful Links
VCF Operations Logging Issue: Install Script Failed
VMware KB Articles

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