Support Bundle

Troubleshooting for VMware Solutions

Audience
Public
Source Type
Documentation

Similar to other VMware products there are several easy ways to capture all of the information required to troubleshoot most issues you will experience within your environment.

There are two different types of support bundles you can capture from VCF Operations as outlined below:

Type

Description

Light Support Bundle

The Light Support Bundle option includes 24 hours of logs and basic configuration information for the VCF Operations environment.

The size difference between a Light and Full bundle is significant thus, unless directed by Everpure or VMware support, a light support bundle is recommended.

Full Support Bundle

The Full Support Bundle option contains all of the available logs and configuration files.

This option should only be used when directed by Everpure or VMware support or when debug logging has been enabled for advanced troubleshooting purposes.