How-To: Configuring Remote Assist and Phone Home Using the PowerShell SDK v2

Microsoft Platform Guide
Audience
Public
Source Type
Documentation

Note:

This article is for the PowerShell SDK version 2.

The Everpure FlashArray has a Remote Assist function for Everpure Support to connect to the array and perform tasks. In a typical scenario Remote Assist is enabled on an as-needed basis. There is also a feature called Phone Home that connects to the Pure1 service and uploads logs for continuous health monitoring. Both features use the Get-Pfa2SupportTest and Update-Pfa2Support cmdlets. The following PowerShell commands can be used to enable or disable Remote Assist and Phone Home without access to the FlashArray Web Management UI.

Note:

You must be connected to the array before executing these commands. Please reference How-To: Connect to a FlashArray with the PowerShell SDK v1 for instructions on connecting to the array.